We want you to feel secure shopping at HilmasPyssel.se. Here you will find information about open purchase, returns, and what applies if you wish to return an item.
Regardless of whether you have ordered beads, jewelry making supplies, or craft materials, it is important to us that the information is clear and easy to understand.
```30-day open purchase
You have a 30-day open purchase period from the date you received your order.
Unused products
The product must be unused, complete, and in resalable condition.
Contact us first
Please contact us before returning an item, and we will guide you.
30-day open purchase
```At HilmasPyssel.se, you have a 30-day open purchase period. This period starts from the day you received your order.
For open purchase to apply, the product must be unused, complete, and in an unaltered condition. The product must also be returned in its original packaging if it was included with the delivery.
```Beads, small parts, and craft materials
```Many products at HilmasPyssel.se are small and detailed, such as beads, charms, jewelry components, needles, thread, and other craft supplies. When returning, products must be complete and packed in a way that prevents them from getting mixed, damaged, or lost during transport.
If a product consists of several parts, all parts must be included in the return.
```How to make a return
```Always contact us before returning an item. Please state your order number, which product the return concerns, and why you wish to return it.
Once we have received your request, we will get back to you with information on how to send the return. Do not return items without first contacting us, as this may slow down the processing.
```Return shipping
```The customer is normally responsible for return shipping for open purchase, unless otherwise agreed. The product must be well packaged so that it is not damaged during transport back to us.
You are responsible for the product until it has reached us.
```Refund
```Once we have received and inspected the return, approved returns will be refunded via the same payment method used for the purchase.
If the product is not unused, complete, or in resalable condition, deductions may be made or the return may be denied.
```Complaint
```If you suspect that a product is faulty, damaged, or missing from the delivery, please contact us as soon as possible.
Describe the problem clearly and preferably attach pictures if it concerns damage or a faulty item. Also, provide the order number so we can help you faster.
```Questions about returns?
```If you are unsure about what applies to your return, you are very welcome to contact us before sending anything back.
```