Contact us
Do you have questions about a product, your order or what material suits your project? You are very welcome to contact HilmasPyssel.se.
We are happy to help you with questions about beads, jewelry accessories, craft materials, delivery, returns, and open purchase.
```Questions about products
Contact us if you have questions about beads, materials, colors, size or use.
Questions about orders
Please provide your order number if the question concerns an order.
Delivery & returns
Normal delivery time is 1–3 days and you have a 30-day right of return.
Questions before purchase
```Are you unsure which bead, thread, needle, jewelry part or craft material is suitable for your project? Feel free to contact us before you order, and we will try to help you as best we can.
Please write what you want to create and which product you are considering, as this will make it easier for us to provide a useful answer.
```Questions about an existing order
```Does the question concern an order you have already placed? Please provide your order number in the message. This will allow us to find your order faster and help you with delivery, tracking, return or complaint.
Normal delivery time at HilmasPyssel.se is usually 1–3 days. Once your order has been shipped, you will receive delivery information via email.
```Returns and open purchase
```If you have questions about returns or open purchase, it is advisable to contact us before returning an item.
You have a 30-day right of return on unused products. The product must be unused, complete and in resalable condition for open purchase to apply.
```Problem with a product?
```If a product is damaged, faulty or if something is missing in the delivery, we would like you to contact us as soon as possible.
Please describe the problem clearly and attach a picture if it concerns damage, incorrect item or missing product. Also, provide the order number so we can help you faster.
```Important about colors and small parts
```Colors can be perceived differently depending on the screen, light and photography. For beads, natural materials, handmade details and some craft products, minor variations in color, shape and size may occur.
Many beads and jewelry parts are small and should be kept out of reach of small children.
```We will get back to you as soon as we can
```We try to respond to messages as quickly as possible. During periods of high workload, response times may be slightly longer, but we always do our best to help you.
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