Here you will find our terms and conditions for orders at HilmasPyssel.se. We want it to be clear and safe to buy beads, jewellery accessories, craft materials and creative products from us.
By placing an order, you agree to the terms below.
```1–3 day delivery
Normal delivery time is usually 1–3 days.
30-day right of return
You have a 30-day right of return on unused products.
Secure ordering
Always check order details and contact us if anything is incorrect.
Ordering
```When you place an order with HilmasPyssel.se, you will receive an order confirmation via email. Always check that your name, address, phone number, email address, and ordered products are correct.
If anything in the order confirmation is incorrect, you should contact us as soon as possible.
```Prices and payment
```All prices are shown in Swedish kronor. Any shipping costs and available payment options will be displayed at checkout before you complete your purchase.
Payment is made via the payment methods offered at checkout. The order is processed once the order is completed and payment is approved.
```Delivery
```Normal delivery time at HilmasPyssel.se is usually 1–3 days. Once your order has been shipped, you will receive delivery information via email.
Delivery time may in some cases be affected by public holidays, high load on the carrier, or other circumstances beyond our control.
```30-day right of return
```You have a 30-day right of return from the date you received your order. The product must be unused, complete, and in an unaltered condition for the right of return to apply.
The product must be returned in its original packaging if it was included with the delivery.
```Returns
```Always contact us before returning an item. Provide the order number and which product the return concerns, and we will get back to you with instructions.
The customer is normally responsible for return shipping for open purchase, unless otherwise agreed. The product should be well-packed so that it is not damaged during transport back to us.
```Beads, small parts and craft materials
```Many products at HilmasPyssel.se are small and detailed, such as beads, jewellery parts, charms, wire, needles, and other accessories. For returns, the products must be complete and in saleable condition.
Colors, shapes, and sizes may appear slightly different depending on the screen, light, photography, and material. Minor variations may occur, especially on natural materials, handmade details, and certain craft products.
```Complaints
```If you suspect that a product is faulty, damaged, or missing from the delivery, you should contact us as soon as possible.
Describe the problem clearly and feel free to attach pictures if it concerns damage or a faulty item. Also provide the order number so we can help you faster.
```Unclaimed packages
```If a package is not collected and is returned to us, costs for shipping, return shipping, and handling may apply.
It is the customer's responsibility to collect the package within the carrier's specified time and to check notifications via SMS, email, or other contact methods.
```Safety and small parts
```Beads, jewellery parts, and some craft products may contain small parts. Products should be kept out of reach of small children and used under adult supervision when children are crafting.
```Questions about the terms?
```If you have questions about ordering, delivery, returns, or a product, you are very welcome to contact us. Please provide the order number if your question concerns an existing order.
```