Here you will find answers to frequently asked questions about shopping at HilmasPyssel.se. We have gathered information about delivery, returns, open purchase, beads, jewelry accessories and craft supplies.
If you don't find the answer to your question, you are always welcome to contact us.
```Delivery time
Normal delivery time is usually 1–3 days.
Open purchase
You have a 30-day open purchase policy on unused products.
Questions?
Please contact us if you need help with your order.
Delivery and order
```How long is the delivery time?
Normal delivery time at HilmasPyssel.se is usually 1–3 days. Once your order has been shipped, you will receive delivery information via email.
Will I receive a tracking number?
If your delivery is sent with tracking, you will receive a tracking number or tracking link via email when the order has left our warehouse.
Why haven't I received tracking information yet?
If you haven't received any tracking information yet, it usually means that the order is still being processed or that the package hasn't been shipped yet. Also check your spam folder if you are missing emails.
Can I change my order after it has been placed?
Contact us as soon as possible if you need to change anything in your order. If the order has already been packed or shipped, we cannot always make changes.
```Returns and open purchase
```Do I have open purchase?
Yes, at HilmasPyssel.se you have a 30-day open purchase policy. The product must be unused, complete, and in salable condition.
How do I make a return?
Always contact us before returning an item. Provide the order number, which product the return applies to, and why you want to return it, and we will get back to you with instructions.
Who pays for return shipping?
The customer is normally responsible for return shipping for open purchases, unless otherwise agreed.
Can I return beads or small parts?
Yes, if the products are unused, complete, and in salable condition. Small parts should be carefully packed so that they are not mixed, damaged, or lost during return transport.
```Products and craft supplies
```Can colors differ from the pictures?
Yes, colors may be perceived differently depending on the screen, light, and photography. We try to show the products as clearly as possible, but minor color differences may occur.
Can size or shape vary slightly?
For beads, natural materials, handmade details, and some craft products, small variations may occur. This is often a natural part of the material or manufacturing process.
Are beads and small parts suitable for children?
Many beads and jewelry parts are small and can pose a choking hazard for small children. Products should be used under adult supervision when children are crafting.
What do I do if something is missing from my order?
Contact us as soon as possible and state the order number and which product it concerns. Feel free to attach a picture of the delivery if it helps us to check the matter faster.
```Payment and order confirmation
```Will I receive an order confirmation?
Yes, once you have placed an order, an order confirmation will be sent to the email address you provided at checkout. Please check that the information is correct.
What do I do if I haven't received an order confirmation?
First, check your spam folder. If you still can't find the email, you can contact us, and we will help you check if the order has been registered.
```Didn't find the answer?
```Please contact us if you have questions about products, delivery, returns, or an order. Please state the order number if the question concerns an existing order.
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